At LED Bulb Source, customer satisfaction is our top priority. We strive to provide our customers with the highest level of service, satisfaction, and support. Our courteous and knowledgeable staff is available to assist you.

Shipping & Billing:
Most orders are processed, billed, and shipped within 72 business hours from when the order is placed provided the merchandise ordered is available and in stock. Your order will then ship out via the method selected. LED Bulb Source is not responsible for any order that is forwarded to an address different than the one specified on the original order. Any shipping address that was altered by the consumer is the sole responsibility of the consumer. International orders are not accepted at this time. Non-verifiable orders may considerably delay the shipping of your order and may require additional information for processing.

LED Bulb Source’s carrier of choice is UPS.

Payment
We accept Cashier's Checks, Money Orders, VISA, MasterCard, American Express, Discover and PayPal.  If you'd like to make payment via Cashier's Check or Money Order, please send to:

LED Bulb Source

P.O. Box 701

Allen, TX 75013

Please make sure you include your order number when sending Cashier's Check or Money Order.

Returns

LED Bulb Source offers a 10-day refund policy on all items provided the following guidelines are followed:

• All merchandise must be returned in original, unopened packaging.
• All supplied accessories are included in original factory packaging.
• All returns must be double boxed.
• Shipping and handling fees are nonrefundable (including all refused and unaccepted packages).
• All refused packages will be subject to a 5% restocking fee.

Shipping and handling costs are not refundable.  Warranty length depends upon the product (please see individual product pages for details). If you have a faulty product purchased from LED Bulb Source, please send it, along with a copy of your receipt, to:

LED Bulb Source

P.O. Box 701

Allen, TX 75013

Attn: Warranty Returns

We do our very best to keep our customers happy - warranty replacements will be shipped promptly.

Tax
Items shipped in the state of Texas are subject to the applicable sales tax added to the order total.

Gift Certificates
To redeem your gift certificate simply enter the gift certificate number at the checkout portion on the order form and apply the amount of the certificate to your order upon check out.